How to Make a Complaint
At Sydney Mortgage Corporation Pty Ltd we aim to provide the very best service for our customers, therefore in the event that you are unhappy regarding any part of our service, we have an Internal Dispute Resolution process in place to assist in satisfying any complaint.
Contact Points For A Complaint
| Complaints Officer | Deputy Complaints Officer |
| Irene Gavriel | George Massouridis |
| Administration Manager | CEO |
| Tel: (02) 9559 7444 | Tel: (02) 9559 7444 |
The Complaints Officers are senior personnel in our company and have the necessary experience and authority to handle your complaint and make relevant decisions on outcomes.
The complaint need not be in writing and may be presented to us by any reasonable means, for example letter, telephone, email or in person.
You can also contact us on/at:
Post: 301 Homer Street Earlwood NSW 2206
Phone: (02) 9559 7444
Fax: (02) 9559 7544
Email: loans @mortgagenavigators.com.au
Should you not be satisfied with the outcome of the Internal Dispute Resolution process you also have the option of contacting the Credit Ombudsman Service on:
Free call: 1800 138 422
Phone: (02) 9273 8400
Fax: (02) 9267 3125
Email: info@creditombudsman.com.au
